Refund policy

Return & Refund Policy

Last updated: September 27, 2026

At Garagemills, our furniture is handmade in Toronto using natural solid wood. Because many of our pieces are made to order, customized, or built specifically for an individual customer, our return policy differs depending on the type of purchase.

Made-to-order and custom pieces

Custom, personalized, and made-to-order furniture is final sale once production has begun.

This includes pieces made to a customer’s requested dimensions, wood species, finish, configuration, or other specifications.

Because these pieces are produced specifically for each customer, we are unable to accept returns or exchanges for change of mind, sizing preferences, natural wood variation, or other non-defective reasons after production has started.

If you need to make a change to an order, please contact us as soon as possible. We will do our best to accommodate changes before production begins.

Ready-to-ship items

Non-custom, ready-to-ship items may be returned within 14 days of delivery, provided that:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging where applicable.
  • Garagemills has approved the return before it is shipped back.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Original shipping, delivery, brokerage, duties, taxes, and other transportation-related charges are non-refundable.

Damaged or defective items

Please inspect your order as soon as it arrives.

If an item is damaged during shipping or appears to have a manufacturing defect, contact us within 48 hours of delivery with photographs of:

  • the damaged area;
  • the full item;
  • the exterior packaging; and
  • any visible damage to the packaging.

Please retain all packaging and the damaged item until we confirm that it can be discarded. Shipping carriers may require the packaging and item to be retained while a claim is reviewed.

Depending on the circumstances, we may arrange a repair, replacement, partial refund, or other appropriate resolution.

Natural wood variation

Solid wood is a natural material, and variation is part of its character.

Differences in grain, color, knots, mineral streaks, small checks, live-edge characteristics, and other natural features are not considered defects.

Photographs shown on our website represent examples of our work. Each individual piece of wood is unique and will not be identical to a previous piece.

Cancellations

For made-to-order or custom purchases, cancellations requested before production begins may be eligible for a refund.

Once materials have been purchased, milling has begun, or production has otherwise started, deposits and payments may become partially or fully non-refundable based on work completed and costs incurred.

If an order has already shipped, it cannot be cancelled.

Returns must be approved

Please do not ship an item back without contacting us first.

Unauthorized returns may be refused.

To request a return, cancellation, or report a problem with an order, contact:

Garagemills
Toronto, Ontario, Canada
garagemillsto@gmail.com

Please include your name, order number, and a brief description of the issue.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Processing times vary depending on the payment provider or financial institution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.